Privacy

BestDesk is the trading name of Victor du Preez, a sole proprietor at 56 Maryanne Ave, Annlin, Pretoria, 0182. We're responsible for the personal information on this page, and Victor du Preez is our information officer: email victor.dupreez0@gmail.com. This page says what we keep about you, why, who else sees it, and what you can ask us to do.

While you design

Your shelf design (desk size, screens, extras) is kept in your own browser so you can come back to it, and in the share link in the address bar. It has nothing personal in it. Your browser also keeps the currency we show prices in, your keys once you've bought, and a note that it has had its free build plan. We don't use cookies, analytics or advertising trackers. You can clear all of it in your browser's settings.

When you visit

Like every website, our host, Cloudflare, sees your internet address and browser with each page you load, so it can deliver the site and keep it safe, and keeps them in its logs for a limited time under its own privacy policy. To show prices in your currency, our server looks up which country your internet address is in and keeps only the currency, in your browser. To stop abuse, it counts the requests from each address over the last minute, in memory only; the counts are cleared regularly and whenever the server restarts.

When you download

The files are made in your own browser. We don't ask for your name, email or anything else to download them. Once you've bought them, your browser shows our server your key with each print file it fetches. We check it with Polar and keep the answer in memory for a while, so we don't ask Polar every time; we never save keys anywhere.

When you pay

You pay on the checkout of Polar Software, Inc., our online reseller and merchant of record. Polar collects your name, email, card and billing address to take the payment, work out any tax and send your receipt and key, and uses them under Polar's privacy policy. Your card details never reach us. To open the checkout, our server passes Polar your internet address so it can charge you in your currency. When you come back, our server asks Polar for the key your payment granted and hands it to your browser, which keeps it so you don't pay twice.

We don't keep our own list of buyers. In Polar's dashboard we can see your name, email, country and what you bought. We use that only to help you, handle refunds and keep the business records tax law asks for (five years). We never send you marketing.

When you email us

We use your email only to answer you, and delete it once it's no longer needed, within two years.

Do you have to give it?

No. The designer and your free build plan need nothing from you. To buy, Polar needs the details above; without them you can't pay. No law makes us collect any of it, though tax laws make Polar and us keep records of sales.

Who else sees it, and where

Only Polar and Cloudflare, both in the United States, and only what they need to run the checkout and the site. Sending it there is needed to give you what you asked for, and both are bound by data protection terms (section 72 of the Protection of Personal Information Act). Payments run through Polar's card processor to card-industry security standards. Everything between your browser and our server is encrypted, and our server keeps no database of people.

Your rights

You can ask what we have about you, ask us to correct or delete it, or object to how we use it. Email victor.dupreez0@gmail.com and we'll reply within 30 days. To ask for other records we hold, see our PAIA manual.

If you're not happy with how we handle it, you can complain to the Information Regulator: POPIAComplaints@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 (inforegulator.org.za).

In the EU or UK, we use your information because it's needed to give you what you asked for, or to keep the site working and safe. You can also ask us to limit how we use it or to give you a copy to take elsewhere, and complain to your own country's data protection authority.