PAIA manual

Last updated 22 October 2026.

South Africa's Promotion of Access to Information Act (PAIA) lets you ask a business for records it holds. This manual says what records BestDesk has and how to ask for them. It's also kept at the address below.

Who we are

BestDesk is the trading name of Victor du Preez, a sole proprietor, who is head of the business and its information officer.

Address: 56 Maryanne Ave, Annlin, Pretoria, 0182
Phone: +27 79 995 1368
Email: victor.dupreez0@gmail.com
Website: https://getbestdesk.com

The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA, in every official language, at inforegulator.org.za. You can also ask the Regulator for a copy: 010 023 5200, enquiries@inforegulator.org.za, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.

Records anyone can see

Without asking: everything on this website, including the terms, the privacy notice, the catalogue and the prices.

Records we keep because the law says so

Under the Income Tax Act, the Tax Administration Act and (if we're registered for it) the Value-Added Tax Act; the Consumer Protection Act; the Electronic Communications and Transactions Act; and the Protection of Personal Information Act.

Records we hold

Business: sales and payout records from Polar, our payment partner; tax records; correspondence with customers and suppliers.
Products: the designs, print files and their source, and the build plans.
Website: its source code, and the logs our host keeps for a limited time.

How to ask for a record

Fill in Form 2 (Request for access to a record), from the Information Regulator's website, and email it to us or deliver it to our address. Say which record you want and how you'd like to get it. We answer within 30 days. A request fee and a fee for copies may apply, as set in the PAIA regulations; we'll tell you before we do the work. We may refuse a request on the grounds PAIA allows, and you can complain to the Information Regulator if you disagree.

Personal information we process

Why: to run the website, sell and deliver the files, help buyers, handle refunds and keep the records tax law asks for.
Whose: people who visit the site, buy files, or email us.
What: internet addresses and browser details (in our host's logs); buyers' names, emails, countries and purchases (held by Polar); emails sent to us.
Who receives it: Polar (payments, receipts, keys and refunds) and Cloudflare (the site's host), both in the United States, under data protection terms.
How it's kept safe: card details only ever go to Polar's card processor; everything between your browser and the site is encrypted; our server keeps no database of people.