Terms

Who you're buying from

BestDesk is the trading name of Victor du Preez, a sole proprietor in Pretoria, South Africa. It isn't a company, so there's no registration number. Our address is 56 Maryanne Ave, Annlin, Pretoria, 0182, and we accept legal notices there. Email victor.dupreez0@gmail.com, call +27 79 995 1368, or visit https://getbestdesk.com.

You buy the files from Polar (Polar Software, Inc., in the USA), our online reseller and merchant of record. Polar takes your payment, charges any VAT or sales tax that applies where you live, sends your receipt and processes refunds, under Polar's Buyer Terms. We make the files and stand behind them: what you get, your licence and putting things right are ours, under these terms.

We don't belong to any trade or self-regulatory body, and don't follow any code of conduct or dispute-resolution code.

What's free

The designer, for anyone, as often as you like. Build plans are free too (your desk plan to scale, what to print and buy, a page for each part, a lettered cutting sheet for the dowels, and the steps with pictures), every time, for every shelf.

What you're buying

Shelf files, R350 once: the print files for every structural part (end frames, joins, corners, support legs and the test bar: everything that holds the shelf up) for every shelf you design with BestDesk, and the build plan for each.

Extras pack, R149 once: the print files for every attachment in the catalogue.

Both together, R449 once.

You get a .zip of STL print files, with your build plan as a PDF. You need a 3D printer (or a print service), filament, the dowels and hardware the plan lists, and an up-to-date web browser.

Once bought, they're yours to download for as long as BestDesk runs. If we ever had to stop, we'd give you notice and a last chance to download everything you've bought. The files are made for each shelf as you download them, in your browser.

Price and paying

Prices are shown in your currency: rand in South Africa, pounds in the UK, euros in the euro countries, Australian dollars in Australia, Canadian dollars in Canada, and US dollars everywhere else. Polar charges the same, worked out from where you are, with any tax that applies where you live: included in the price in most countries, added at checkout in the US, Canada and India. We may change prices as we grow; what you've already bought stays yours.

You pay once, by card or another way Polar's secure checkout offers. It shows the full price, with any tax, before you pay, and you can change your order or leave before paying. There's nothing to post, so there's no delivery charge, and no subscription.

Getting your files

Straight away. You come back from the payment to your files, and Polar emails you a receipt. Your key shows on the files step, and it's always in Polar's customer portal (the link is in the receipt). On another browser or device, paste the key into the designer's files step. If a download doesn't work, email us and we'll sort it out.

Polar's receipt is your record of the purchase, and Polar's customer portal keeps your orders and keys. Save or print this page too: the date at the top shows which version applied when you paid.

Cancelling and refunds

Changed your mind? Within 14 days of paying, and before you've downloaded any paid files, email us and we'll refund you in full.

Once you've downloaded. Before you pay, you ask for your files straight away and agree that you can't cancel once you've downloaded them. Downloaded files can't be given back, and the shelf files are made to your design, so South Africa's 7-day cooling-off (section 44 of the Electronic Communications and Transactions Act) doesn't cover them (section 42(2)), and in the EU and UK the 14-day right to cancel ends then. So we don't refund a change of mind after you've downloaded.

Faulty files. If a file is faulty, a part is missing, or the files aren't what we described, tell us within 6 months (or longer if the law where you live gives you longer). We'll send you a fixed file or, if you'd rather, refund you in full. If you were charged twice, we refund the extra payment.

Refunds go back to the card you paid with, through Polar, within 30 days (usually much sooner). Polar can also refund a purchase itself, under its own rules. A refunded key stops working.

Your licence

Print the files as often as you need for your own desks, and change them for yourself. Please don't sell, share or upload the files, or sell prints made from them.

Building it safely

Your shelf holds up your screens, so build it with care. How it turns out depends on your printer, filament and dowels, and on how it's put together, which we can't check. A badly printed or badly built shelf can bend or break and drop what's on it. Print the test bar first, check each part as you go, follow the build plan, and never stand, sit or lean on it.

If something goes wrong

Email us first and we'll do our best to put it right; for the payment itself, Polar's support can help too. If we can't sort it out, in South Africa you can go to the Consumer Goods and Services Ombud (0860 000 272) or the National Consumer Commission. Elsewhere, your local consumer body can help.

The law

These terms fall under South African law. If you live outside South Africa, you also keep the consumer protections of the country you live in. Nothing here takes away rights the law gives you, including under South Africa's Consumer Protection Act and Electronic Communications and Transactions Act. Polar's Buyer Terms, and the law they name, cover the payment itself.

If we change these terms, the version that was here when you paid applies to that purchase.

Questions

Email victor.dupreez0@gmail.com. See also how we handle your details in our privacy notice.